Terms & Conditions
- TERMS OF SERVICE
- TERMS OF SERVICE: APPLICATION AND ACCEPTANCE.
- INFORMATION PROCESSING.
- ALCOHOL DELIVERY RULES AND RESTRICTIONS.
- GOVERNMENT WARNING.
- LICENCE OF USERS ON THE SITE.
- MODIFICATIONS TO THE SITE.
- DISCLAIMER OF WARRANTIES.
- LIMITATION OF LIABILITY/ INDEMNIFICATION.
- USERS DOWNLOADING THE SPIDEOG SOLUTIONS APP FROM THE APPLE APP STORE.
- YOUR ACCOUNT (INC. PASSWORD AND OTHER SECURITY INFORMATION).
- CONSIDERATION AND LIMITATIONS.
TERMS OF SERVICE
PLEASE READ THE FOLLOWING TERMS OF SERVICE AND DISCLAIMER CAREFULLY BEFORE USING OUR WEBSITE OR OUR MOBILE APPLICATIONS FOR APPLE iOS (collectively, our “Site”).
TERMS OF SERVICE: APPLICATION AND ACCEPTANCE.
You also confirm that you are at least 18 years of age and that you have provided accurate information upon registration including:
- Full given name.
- Phone Number.
- The last four (4) digits of your Garda Age Card or Passport Identification number.
You agree that if you are unable to provide all the above then your order will be cancelled and a €20.00 restocking fee will be charged to your account regardless of order value.
If you do not wish to accept this Agreement then you may not avail of the Spideog Solutions Service or access the Site. Alcohop reserves the right to change these Terms of Service at any time and without prior notice.
Spideog Solutions provides a digital marketplace service, and a digital marketplace service only, for independent Irish off-licences (our “Partner Store(s)” or “Partner(s)”) allowing orders and purchases to be processed. At the time of your purchase your credit or debit card will be charged by Stripe, our third party payments processor, who will then transfer the appropriate amount of funds to the Partner Store. Your debit or credit card transactions will be listed on your bill as Spideog Solutions Delivery.
NOTE: While facilitating the ordering and purchasing of alcoholic beverages, neither Spideog Solutions nor any director, shareholder, agent, officer or employee shall be made liable to the User or to any third party for claim or otherwise relating to the purchase, sale, delivery and/or consumption of said alcoholic beverage or other consequences which may result.
Each individual User shall indemnify Spideog Solutions and all its directors, shareholders, agents, officers affiliates, representatives, third-party information providers, Partner Stores or employees (together, “Spideog Solutions Parties”) from and against, for and in respect of, any and all claims, demands, losses, costs and expenses (inclusive of investigative costs and reasonable attorneys' fees) damages, obligations, deficiencies and liabilities, which arise or result from or are related to the improper or illegal use by the User of: (1) the processing of the alcoholic beverage order; (2) the purchase of the alcoholic beverage(s); (3) the receipt of the delivery of the alcoholic beverage(s); or (4) the consumption of the alcoholic beverage(s), and/or any consequences which result thereof.
ALCOHOL DELIVERY RULES AND RESTRICTIONS.
By making an order or a purchase through the Site and availing of the Spideog Solutions Service, the User agrees that they specifically, an individual of 18 years of age or older will be present to accept the delivery of alcoholic beverages.
The User understands and agrees that, for the purposes of security and safety, all deliveries will be recorded via wearable BodyCam by the designated delivery driver of our Partner Stores. The User furthermore agrees that they will provide the proof of Identification as laid out above inclusive of a Garda Age Card or Passport ID, including photograph, and the payment card used to make the delivery. Spideog Solutions deliveries can NOT be accepted by another individual on behalf of the purchaser, including building attendants or staff of the purchaser. Individuals must take charge of the contents of their delivery immediately.
Spideog Solutions deliveries can NOT be left unattended by drivers for any reason.
Drivers are advised never to enter blocks of flats or buildings and to meet the User at the entrance connecting to the street.
If the User does not present themselves to collect the products within a reasonable amount of time the designated driver of our Partner Store reserves the right to cancel the order, at which point the order value will be refunded less a €20.00 restocking fee regardless of order value.
If the User is unable to provide all the forms of identification verification laid out in the Agreement the designated driver of our Partner Store will not be able to compete the delivery. The order will be cancelled and all products cleared from it and returned to the Partner Store. A €20.00 restocking fee will be charged regardless of order value. No refunds will be issued under this circumstance.
The Partner Stores reserve the right to refuse the delivery of alcoholic products for any reason, all drivers will have been instructed to receive training in a Responsible Training in the Community (R.T.C.) course through the National Off-Licence Association (NOffLA) and will not deliver alcoholic products for a number of reasons including, but not limited to; individuals who are visibly inebriated, individuals who appear to be under the effects of drugs or to areas or buildings for various access or safety reasons.
The Partner Store will attempt to ensure that the User's order is completed in a single delivery. However, in the case of large orders please note that they may have to be completed in multiple deliveries, this may incur an additional delivery fee in certain cases.
The Spideog Solutions Service is intended to be completed by our Partner Stores within a sixty (60) minute delivery window. However, there are times when weather conditions, traffic, high demand or other unforeseen delivery complications may make it necessary to extend this window. If there is an anticipated long delay a Spideog Solutions customer service representative, the designated delivery driver or the Partner Store may contact you to inform you of the status of your delivery. The Partner Store will endeavour to deliver your purchases as quickly as possible as long as the conditions are permitting of such. If your designated delivery location is inaccessible you will be contacted to determine the best alternative location.
The designated delivery agent of our Partner Stores is not required to wait for an inspection of the items delivered. You will be able to find a list of all the items that you have received and were billed for in the Account Info section of the Site. If something is missing from your order please contact us at firstname.lastname@example.org.
All order fees, including delivery fees, are inclusive of applicable taxes.
If you would like to cancel an order please contact our customer experience team at email@example.com immediately.
NOTE: orders are processed for delivery as soon as possible in order to ensure they meet Spideog Solutions's sixty (60) minute delivery time. As a result of this, neither the relevant Partner Store nor Spideog Solutions nor any of the agents of either, can guarantee that an order can be cancelled once it has been placed as it may already have been processed and be on it's way to you. Cancelled orders made after the designated driver of the Partner Store has been dispatched may be subject to a €20.00 restocking fee. Neither our Partner Stores nor Spideog Solutions or any of its agents will make any refunds on orders received.
ACCORDING TO THE MEDICAL PROFESSION, WOMEN SHOULD NOT DRINK ALCOHOLIC BEVERAGES DURING PREGNANCY DUE TO THE RISK OF BIRTH DEFECTS.
NO PERSON SHALL SELL OR GIVE AWAY ANY ALCOHOLIC BEVERAGES TO ANY PERSON UNDER THE AGE OF EIGHTEEN (18) YEARS; OR ANY PERSON VISIBLY INTOXICATED.
SPIDEOG SOLUTIONS DOES NOT SELL ALCOHOLIC PRODUCTS; MERELY ACTS AS A DIGITAL MARKETPLACE PLATFORM ALLOWING USERS TO CONNECT WITH THEIR LOCAL OFF-LICENCES WHO COMPLETE THE ORDER.
IT IS A VIOLATION UNDER IRISH LAW FOR ANY INDIVIDUAL UNDER THE AGE OF EIGHTEEN (18) TO PRESENT WRITTEN EVIDENCE OF AGE WHICH IS EITHER FALSE, FRAUDULENT OR NOT ACTUALLY HIS OR HER OWN FOR THE PURPOSES OF ATTEMPTING TO PURCHASE ALCOHOLIC BEVERAGES.
IT IS A VIOLATION UNDER IRISH LAW FOR AN INDIVIDUAL TO PURCHASE ALCOHOL WITH THE INTENT OF SUPPLYING IT TO UNDERAGE OR OTHERWISE INELIGIBLE INDIVIDUALS.
The Spideog Solutions Service typically operates from 5pm-10pm Monday to Sunday and does not operate on Good Friday or Christmas Day. Irish law governing the sale of alcohol is governed by the Intoxicating Liquor Acts 1927-2008 which stipulates that alcohol may not be purchased from an off-licence any later than 10pm. No orders will be permitted through the Spideog Solutions Site outside the designated 10.30am-10pm (Monday-Saturday) and 12.30pm-10pm (Sunday) times in conjunction with Irish law.
LICENCE OF USERS ON THE SITE.
As a User, Spideog Solutions gives you permission, on the understanding that it may be revoked at any time and for any or no reason, to access the Site and to download, email, share via social media or print pages from the Site according to this Agreement and solely for the purposes or either placing an order with Spideog Solutions or for your solely personal use of the Alcohop Service, provided you not remove designated trademarks contained on such pages. You may not misuse the Spideog Solutions service by incorporating material gathered on the Site into any form of archive, cache, compilation or database. You may not copy, publish, display, reproduce, reuse, licence, resell,, perform, transmit, distribute or modify any of the material from the Site. You may not resell any products purchased through the Site. You may not deep-link to the Site for any purpose or attempt to access the Site either manually or with any robot, spider, web crawler, extraction software or automated process or device to either monitor or copy any amount of information on the Site. Any linking or framing of any of the pages of the Site must only be done after receiving the prior written consent of Spideog Solutions.
You are permitted, as a User, to like or follow Spideog Solutions on any of our social media pages and to share links to the Site on your personal social media page or in reasonable groups.
The licence granted to you, as a User, to use the Site and avail of the Spideog Solutions Service will be terminated immediately if you do not comply with the Agreement. Alcohop reserves all of its rights under Irish statutory and common law against any person, or legal entity, who violates these terms.
Your use of the Site and the Spideog Solutions Service is subject to all applicable Irish laws. In addition you agree (i) to conduct yourself online, especially with regard to the posting of acceptable content, in according with Irish laws, (ii) not to use the Site or avail of the Spideog Solutions service if you are under the age of eighteen (18) or unable to present all forms of identification laid out in this Agreement to confirm this fact. Spideog Solutions and its affiliates reserve the right to prosecute under law any attempt by any User to falsely misconstrue their age, or to attempt to use the Spideog Solutions Service to provide alcohol to an individual or individuals under the age of eighteen (18). (iii) not to access the Site using a third party account or registration, unless the account holder has consented to this and will be present to provide the required identification verification upon delivery. (iv) not to conduct any illegal activity on the Site, or to commit acts of infringement on the content of the Site, or to use the Site for alternative commercial purposes not sanctioned by Spideog Solutions. You furthermore agree that the consequences of improper commercial use may be so serious and high that compensation in a purely monetary form may be insufficient and that Spideog Solutions will be fully entitled to either temporary or injunctive relief to protect our rights (v) not to attempt to interfere with the use of the Site by another individual, including attempt to access other computer systems through the Site, uploading or transmitting viruses or other harmful or destructive files, or by interfering with or otherwise harming the security of the Site or any services, accounts, passwords, servers or networks connected to or accessible through the Site or those belonging to our Partner Stores.
THIS SITE CONTAINS PROPRIETARY INFORMATION THAT IS COVERED BY INTELLECTUAL PROPERTY (I.P.) LAWS AND MAY NOT BE USED (OTHER THAN AS LAID OUT IN THIS AGREEMENT) WITHOUT PERMISSION FROM SPIDEOG SOLUTIONS THAT MUST BE IN ADVANCE AND IN WRITING. ALL SITE CONTENT (INCLUDING THE SELECTION AND/OR ARRANGEMENT OF ALL IMAGES, DESIGNS, GRAPHICS, INTERFACES AND TEXT) AND SOFTWARE, HTML, SCRIPTS AND OTHER CONTENT AND/OR SOFTWARE EITHER USED IN THE SITE OR TO PROVIDE THE SERVICE ARE THE PROPERTY OF, OR DULY LICENSED TO, SPIDEOG SOLUTIONS.
MODIFICATIONS TO THE SITE.
Spideog Solutions reserves all rights to, in its sole and full discretion, modify, suspend temporarily or to discontinue the Site as a whole and/ or any individual services or features offered as part of the overall Spideog Solutions Service. This may be done with or without prior notice and may include modification or termination of certain features, the “look and feel” of the Site, certain designated functional elements and all related services.
Spideog Solutions's Site and the Spideog Solutions Service, may from time to time be unavailable or inaccessible for a variety or reasons such as compliance with Irish law (e.g. Good Friday and Christmas Day) , the malfunction of some piece of equipment, repairs or maintenance that Spideog Solutions my deem necessary to have completed or for reasons beyond the control of Alcohop or any of our Partner Stores that may or may not have been foreseeable.
DISCLAIMER OF WARRANTIES.
YOU EXPRESSLY AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY CONTENT, INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICES (INCLUDING, WITHOUT LIMITATION, ANY THIRD PARTY SERVICES AND MATERIALS) ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT AND ALL WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE, ALL OF WHICH ARE HEREBY DISCLAIMED. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY SPIDEOG SOLUTIONS OR ITS AUTHORIZED AGENT OR REPRESENTATIVE WILL BE DEEMED TO CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. SPIDEOG SOLUTIONS MAKES NO REPRESENTATION OR WARRANTY AS TO YOUR LEGAL RIGHT TO PICK-UP OR HAVE ALCOHOL BEVERAGES TRANSPORTED TO YOU.
LIMITATION OF LIABILITY/ INDEMNIFICATION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SPIDEOG SOLUTIONS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING DIRECT, INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF USE, DATA OR PROFITS OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES, OR FOR ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE DELIVERY, USE OR PERFORMANCE OF THE SERVICES, OR THE PROCESSING, PURCHASE, SALE, TRANSPORTATION, SHIPMENT, DELIVERY OR CONSUMPTION OF ALCOHOLIC BEVERAGES, INCLUDING ANY CLAIM, DEMAND OR DAMAGES ARISING FROM ANY TRANSACTION THROUGH THE SERVICES INITIATED OR COMPLETED BETWEEN YOU AND ANY RETAILER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF SPIDEOG SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM, DEMAND OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
If, for any reason, a court or arbitral body finds Spideog Solutions liable for damages notwithstanding the foregoing, in no event shall Alcohop's total liability for all damages exceed the amount paid by you to Spideog Solutions for your use or receipt of the Services. The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.
NEITHER SPIDEOG SOLUTIONS NOR THE RELEVANT PARTNER STORE SHALL BE LIABLE FOR ANY DAMAGES TO GOODS CAUSED BY WEATHER CONDITIONS AND OTHER "ACTS OF GOD" DURING TRANSPORTATION. WEATHER CONDITIONS MAY CHANGE AT ANY TIME, SO NEITHER SPIDEOG SOLUTIONS NOR THE RELEVANT PARTNER STORE CAN ASSUME LIABILITY FOR DAMAGE CAUSED BY CHANGES IN WEATHER DURING TRANSPORTATION. "ACTS OF GOD" INCLUDE UNFORESEEABLE DELAYS OR ACCIDENTS, PUBLIC UNREST, CONFISCATION AND NATURAL DISASTERS.
You agree that the above limitations of liability together with the other provisions in these Terms that limit liability are essential terms of this Agreement and that Spideog Solutions would not be willing to grant you the rights set forth in this Agreement but for your agreement to the above limitations of liability; you are agreeing to these limitations of liability to induce Alcohop to grant you the rights set forth in these Terms.
You agree to defend, indemnify, and hold Alcohop Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
USERS DOWNLOADING THE ALCOHOP APP FROM THE APPLE APP STORE.
This section applies to you only if you are using the App from the Apple App Store. Alcohop and you, the end-user of the Services, acknowledge that these Terms are entered into by and between Alcohop and you and not with Apple, Inc. ("Apple"). Notwithstanding the foregoing, you acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms and that Apple has the right (and is deemed to have accepted the right) to enforce these Terms. Alcohop is solely responsible for the App and any content contained therein. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. You and we acknowledge that in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and will have no responsibility for any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. You and we acknowledge that Apple is not responsible for addressing any claims made by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation. You and we acknowledge that in the event of any third party claim that the App, or your possession or use of the App, infringes such third party's intellectual property rights, Apple will not be responsible for the investigation, defense, settlement and discharge of any such claim. You acknowledge that you have reviewed the App Store Terms and Conditions. Capitalized terms not defined in this Paragraph 11 shall have the meanings set forth in the App Store Terms and Conditions. Your use of the App must comply with the App Store Terms and Conditions.
YOUR ACCOUNT (INC. PASSWORD AND OTHER SECURITY INFORMATION).
Your use of the Site and the Alcohop Service requires that you register an account (“Account”) with us, you may not use the Site or Service without creating an Account. In creating an Account you provide us with certain personal information. When registering your Account you agree to provide
- True, accurate, current and complete information about yourself corresponding to that requested by the registration form. NOTE: When asked for your name it is that full legal name, as appearing on your Garda Age Card or Passport ID and on your credit or debit card that is being requested, not a “username” or other such alias or moniker.
- To maintain and update the information you have provided in order to keep it true, accurate, current and complete.
The responsibility for securing the confidentiality of your Account and password are yours and yours alone, you will be held accountable for all activities that are conducted through your Account and password. Therefore it is vital that you agree to immediately notify Alcohop of any known or suspected unauthorised use of your Account and/ or password, or any breach of their security including the loss, theft or disclosure of your password or credit/debit card information. You also agree to exit from your account at the end of each session on the Site or use of the Alcohop Service. Neither Alcohop nor any of our Partner Stores will be liable for any injury, loss or damage of any kind due to or relating to your failure to comply with the above or for any actions by you or someone else using your Account and/ or password.
In order to enhance your User experience, the Site may offer links to other websites in order for your to receive information, products and services from businesses that are not owned or operated by Alcohop. Alcohop has no control over such third party websites and as such, cannot guarantee the accuracy or completeness of said pages. If you wish to use their information contained on such pages you do so of your own volition and you should only rely on such information after your own independent review. All matters concerning your ordering of products and services from these third parties constitute a relationship between yourself and said third party and Alcohop makes neither representation nor warranty of any kind regarding the products, services or information that you may receive. Any reference to products, services or information contained on third party websites do not either constitute or imply in any way an endorsement by Alcohop or any of our Partner Stores.
TRADEMARKS AND COPYRIGHT.
“Alcohop”, “Alcohol Delivery Technologies, Limited”, any and all Alcohop logos, titles, characters, names, graphics and button icons should be considered the service marks, trademarks and/or trade dress of Alcohop and thus property of Alcohop and may not be used by you or a third party for any reason other than those explicitly laid out in this Agreement. All other trademarks (brands of product, etc.) not owned by Alcohop or our affiliates that appear on our Site are the property of their respective owners. These owners may or may not be connected to Alcohop. These owners may or may not be sponsors of Alcohop. These owners may or may not have a relationship with Alcohop or any of our Partner Stores or Alcohop Parties. You do not acquire ownership rights of any of these marks, logos or names by using this Site or the Alcohop Service.
CONSIDERATION AND LIMITATIONS.
You, the User, agree that this Agreement is supported by all relevant consideration and that such consideration includes, sans limitation, your use of the Site and the Alcohop Service and the receipt or use of all data, content, products and/ or services through the Site, the possibility of our displaying, using or reviewing your submission(s) to the Site and the possibility of publicity generated from our display, use or review of your user generated content.
This Site was created by Square1 Software Development, Ltd. and is controlled by Alcohop in Dublin City in the Republic of Ireland. This Agreement means that you will be governed by the laws of the Republic of Ireland. Use of the Site and the Alcohop Service in any and all jurisdictions that are not the Republic of Ireland is unauthorised. Alcohop makes absolutely no assurances nor claims to such, that the Site is appropriate or may even be downloaded outside of the Republic of Ireland. This Agreement means that you consent to all legal proceedings with connection to this Agreement, or arising through services or products available on the Site must be filed in a Dublin Court and expressly submit to the exclusive jurisdiction of said courts.
The failure of Alcohop to exercise or enforce any specific right or provision as represented in this Agreement shall under no circumstances be considered a waiver of said right or provision thereof. Neither party hereto shall be considered in default of any provision of the Agreement resulting from events beyond the control of the party in question that arise without the fault or negligence of said party. These are inclusive of, but not limited to, acts of god, unrest due to civil or military authority, acts of war, acts of terrorism, strikes, floods or any such other catastrophes.
IF YOU WISH TO PROVIDE NOTICE OF THE CANCELLATION OR TERMINATION OF YOUR ACCOUNT PLEASE CONTACT OUR CUSTOMER EXPERIENCE TEAM AT support@Alcohop.ie.